Effective date: July 3, 2026 · Governing law: State of Florida
Please read these Terms of Service carefully before using FirmVoice. By accessing or using the FirmVoice platform, you agree to be bound by these Terms. If you do not agree, do not use FirmVoice. These Terms constitute a legally binding agreement between you and Korren, Inc., a Florida corporation operating FirmVoice.
FirmVoice is an AI-powered voice receptionist platform designed for solo and small criminal defense law firms. The platform is owned and operated by Korren, Inc., a Florida corporation located at 18320 NE 21st Court, North Miami Beach, FL 33179.
FirmVoice provides automated call answering, client intake, urgency triage, and lead management services through artificial intelligence technology built on GoHighLevel infrastructure.
FirmVoice is a business-to-business platform intended exclusively for licensed attorneys and law firms. By using FirmVoice, you represent and warrant that:
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
A one-time setup fee of $997 is charged at onboarding. This fee covers the configuration of your AI receptionist, customization of your firm's knowledge base, workflow integration, and pre-launch testing. The setup fee is non-refundable.
The monthly subscription fee is $497 per month, billed in advance on a recurring basis. Your subscription begins on the date your account is activated and renews automatically each month unless cancelled.
All fees are charged in U.S. dollars. You authorize Korren, Inc. to charge your payment method on file for all applicable fees. If payment fails, we reserve the right to suspend or terminate your account after reasonable notice.
We reserve the right to change our pricing with 30 days' written notice. Continued use of FirmVoice after the effective date of a price change constitutes acceptance of the new pricing.
If you are not satisfied with FirmVoice within your first 30 days of service, you may request a full refund of your first monthly subscription fee. To request a refund, contact us at [email protected] within 30 days of your activation date.
The setup fee of $997 is excluded from this guarantee and is non-refundable in all circumstances, as it compensates for the time and resources required to configure your account prior to launch.
You may cancel your FirmVoice subscription at any time by contacting us at [email protected]. There are no long-term contracts and no cancellation penalties.
Upon cancellation, your access to FirmVoice will continue through the end of your current billing period. No partial refunds are issued for unused time within a billing cycle. After cancellation, your data will be retained for 90 days before deletion, unless you request earlier removal.
You may use FirmVoice solely for the lawful operation of your law firm's client intake and call management processes.
You agree not to:
FirmVoice is a technology tool — it is not a law firm and does not provide legal advice. You remain solely responsible for:
Korren, Inc. makes no representation that FirmVoice complies with the professional responsibility rules of any particular state bar. You are responsible for determining whether your use of FirmVoice is consistent with your professional obligations.
FirmVoice processes call data, intake information, and caller details on your behalf. You acknowledge that:
Our full data practices are described in our Privacy Policy, which is incorporated into these Terms by reference.
All intellectual property in the FirmVoice platform — including but not limited to the AI system prompts, intake logic, urgency triage framework, software, and branding — is owned exclusively by Korren, Inc. and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to use FirmVoice for the duration of your subscription. This license does not include the right to copy, modify, or distribute any component of the platform.
The FirmVoice system prompt and AI configuration are proprietary and confidential. They are not disclosed to subscribers and may not be reverse engineered or replicated.
FirmVoice is provided "as is" and "as available" without warranties of any kind, express or implied. Korren, Inc. does not warrant that the platform will be error-free, uninterrupted, or free from security vulnerabilities.
To the maximum extent permitted by applicable law, Korren, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of clients, or loss of data, arising from your use of or inability to use FirmVoice.
Our total liability to you for any claim arising from these Terms or your use of FirmVoice shall not exceed the total fees paid by you in the three months preceding the claim.
You agree to indemnify, defend, and hold harmless Korren, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of FirmVoice; (b) your violation of these Terms; (c) your violation of any applicable law or professional responsibility rule; or (d) any claim by a third party relating to content processed through your FirmVoice account.
These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.
Any dispute arising from or relating to these Terms or your use of FirmVoice that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. Arbitration shall take place in Miami, Florida. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver: You waive any right to bring or participate in a class action, collective action, or representative proceeding against Korren, Inc. All disputes must be brought on an individual basis.
Korren, Inc. reserves the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or a notice posted on the FirmVoice platform. Your continued use of FirmVoice after the effective date of the revised Terms constitutes your acceptance of the changes.
Korren, Inc. reserves the right to suspend or terminate your account at any time, with or without notice, if you violate these Terms, engage in conduct that is harmful to the platform or other users, or for any other reason at our sole discretion. Upon termination, your right to use FirmVoice ceases immediately.
You may terminate your account at any time per Section 5 (Cancellation).
Questions about these Terms should be directed to:
Korren, Inc. — FirmVoice Legal
18320 NE 21st Court
North Miami Beach, FL 33179
Email: [email protected]
Web: firmvoiceapp.com
© 2026 Korren, Inc. · FirmVoice · 18320 NE 21st Court, North Miami Beach, FL 33179 · Governed by Florida law · Arbitration: AAA, Miami, FL